Frequently Asked Questions
Products & Services
What products does Shanghai Xier manufacture?
Shanghai Xier specializes in manufacturing precision rollers and printing cylinders, including embossing rollers, wallpaper printing rollers, wood grain printing rollers, transfer printing rollers, anti-counterfeiting printing rollers, tobacco packaging rollers, foam embossing rollers, mirror-finish rollers, rotary patterned rollers, and gravure cylinders. We serve industries such as decorative materials, packaging, tobacco, textiles, leather, and plastics.
What materials can your embossing rollers be used on?
Our embossing rollers are suitable for a wide range of materials including wallpaper, leather, laminate flooring, PVC sheets, non-woven fabrics, paper, textiles, and plastics. We can customize the engraving pattern and roller specifications based on your specific material requirements.
What sizes of rollers do you produce?
Our rollers are available in lengths ranging from 200mm to 3500mm and diameters from 100mm to 500mm. We also accommodate custom sizes based on your specific application needs. Please contact us with your requirements for a tailored solution.
Do you offer custom engraving services?
Yes, we provide fully custom engraving services. You can supply your own design files or patterns, and our engineering team will engrave them onto the roller with precision down to 0.01mm. We support various pattern types including textures, wood grains, geometric designs, and anti-counterfeiting microtext.
Company & Certifications
What certifications does your company hold?
Shanghai Xier holds ISO 9001 Quality Management System certification, ISO 14001 Environmental Management System certification, and High-Tech Enterprise status. We are also a council member of the Shanghai Electroplating Association and Vice Chairman Unit of the Printing Industry Association, and have been awarded the Enterprise Standard Leader designation.
How long has Shanghai Xier been in business?
Shanghai Xier was founded in 1992 and has over 30 years of experience in the plate-making industry. Over the decades, we have grown into one of China's leading plate making manufacturers, holding numerous invention patents, utility model patents, and registered copyrights.
Ordering & Support
Do you export to international markets?
Yes, we serve both domestic and international markets. Our products have been exported to countries across Asia, Europe, and the Americas. We have experience working with international clients and can provide English-language technical support and documentation.
How can I request a quote or place an order?
You can request a quote through our online Inquiry page, or contact us directly by phone at +86-21-58552348, mobile at +86-136-7171-4536, or email at xier7280@sina.cn. Our sales team, led by Mr. Wang, will respond promptly with pricing and technical details.
What is the typical lead time for custom rollers?
Lead times vary depending on the complexity and quantity of the order. Standard rollers typically take 2-3 weeks, while custom-engraved rollers may take 3-5 weeks. We will provide an estimated delivery time with your quote. Rush orders can be accommodated upon request.
Do you provide after-sales support and maintenance?
Yes, we provide comprehensive after-sales support including technical consultation, maintenance guidance, and re-engraving or refurbishment services. Our technical support team is available to assist with any issues throughout the lifecycle of your rollers.
Have more questions? Send us an inquiry or contact us directly.